Zalora PH Reviews

Zalora.com.ph offers a wide range of products at various price points to cater to different budgets. The platform frequently hosts sales and promotions, providing customers with opportunities to purchase items at discounted prices. Shoppers can find deals on clothing, shoes, bags, watches, and accessories. For those looking for even more savings, the site has a dedicated sale section where high-quality items are available at reduced costs. Additionally, Zalora.com.ph does not charge any monthly subscription fees for shoppers, ensuring that the only costs incurred are for the products purchased. The platform also offers free shipping for orders over a certain amount, adding to the cost-effectiveness of shopping on the site.

Zalora.com.ph is renowned for its vast selection of fashion and lifestyle products. Among the popular products, customers frequently shop for apparel, shoes, bags, watches, and beauty items. The platform is also a destination for technology enthusiasts, offering products like earphones, cellphones, wireless speakers, power banks, and gaming accessories such as ergonomic office chairs, keyboards, noise-canceling headphones, and mice. For fitness aficionados, there are sportswear and gym equipment. The services that enhance the shopping experience include nationwide shipping, cash on delivery, 30-day free returns, and a commitment to authenticity in all products. Zalora.com.ph's popularity is also due to its user-friendly online store, which is complemented by personal customer service to assist shoppers with their needs.

Zalora.com.ph provides a variety of payment options to accommodate different preferences. Customers can choose Cash on Delivery (COD), which is available for certain postal codes and allows for payment upon receiving the goods. Another option is Wallet Credit, which accumulates store credits that can be used for future purchases on Zalora. For those who prefer traditional methods, credit and debit cards such as Mastercard, VISA, American Express, and JCB are accepted. PayPal is also available, offering secure online money transfers as an e-alternative to traditional payments. Additionally, Zalora has introduced a ZALORA Credit Card, a Mastercard Titanium tier credit card that offers rewards like cashback on purchases. The site also supports flexible payment options with a 'buy now pay later' service through Atome, enhancing the convenience for shoppers.

Zalora.com.ph offers a 30-day return policy for items that are in their original condition, unwashed, unworn, and with tags still attached. Customers can fill out an online return form and send the items back using the original packaging. The return options include exchange, refund, or replacement for wrong or defective items. Refunds can be processed via various methods, including bank transfer, credit card reversal, or Gcash, with the default method being Wallet Credit. It's important to note that not all items are eligible for exchange or refund, and shipping fees are non-refundable. Exchanges are not allowed if the price difference is more than 20%. For shipping, Zalora provides nationwide delivery and often offers free shipping for orders that meet certain criteria. The platform ensures that the return and shipping policies are customer-friendly, aiming to provide a hassle-free online shopping experience.

Zalora.com.ph is transparent about its costs, and there are no hidden fees for shoppers. The prices of items are as listed, and the only additional costs would be for shipping, which is often free for orders above a certain amount. For sellers, Zalora charges a commission fee based on the margin, which is 25% for PKP margin and 28% for non-PKP margin. There is no monthly subscription fee for sellers. Customers are advised to review the final price at checkout, which will include any applicable taxes or shipping fees, to ensure clarity on the total cost of their purchase.

Zalora.com.ph offers a loyalty program called ZALORA VIP, which provides members with unlimited free shipping for 365 days with no minimum spend. Subscribers can enjoy 3% cashback on all orders, along with exclusive rewards from partners, and full rebate in the form of vouchers. The membership costs P500 per year, which is approximately P41/month, and it auto-renews annually. Members also get priority access to sales and exclusive offers from ZALORA and its partners. The program is designed to enhance the shopping experience by offering additional savings and benefits to frequent shoppers.