Zalora PH Reviews
(Rated by 1703 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.0
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Return Policy4.3
- Shipping & Delivery4.3
- Customer Service5.0
Recent Customer Reviews (7)
Shirley Villanueva
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Evan Knowles
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Steven Zamora
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Jordan Lawrence
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Sophia Maurer
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Santos Mayo
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Amelie Todd
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Payment Methods
Accepted Payment Options:
Prices for items on Zalora.com.ph vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Zalora PH credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Zalora PH Pros & Cons
Pros
1
Wide Range of Products: Zalora.com.ph offers a vast selection of fashion and lifestyle products, including clothing, shoes, bags, watches, beauty items, and technology products.
2
Competitive Pricing: The platform frequently hosts sales and promotions, providing customers with opportunities to purchase items at discounted prices.
3
Convenient Payment Options: Zalora.com.ph provides various payment options such as Cash on Delivery (COD), credit and debit cards, PayPal, and a 'buy now pay later' service through Atome.
4
Free Shipping: Free shipping is available for orders over a certain amount, adding to the cost-effectiveness of shopping on the site.
5
Loyalty Program: The ZALORA VIP loyalty program offers unlimited free shipping, 3% cashback, exclusive rewards, and priority access to sales.
6
Authentic Products: Zalora PH ensures that all products sold on their platform are authentic and sourced directly from reputable suppliers.
CONS
1
Poor Customer Service: Many customers have reported poor customer service, including long wait times to hear back about concerns and unresponsive support.
2
Delivery Issues: There have been complaints about delayed deliveries and missing parcels, which can be frustrating for customers.
3
Sizing Issues: Some customers have experienced difficulties with sizing options for unisex products, as there is no clear indication of whether the default size is for men or women.
4
Negative Reviews: Zalora Philippines has a low rating (1.9 stars from 103 reviews and 2.3 stars from 117 reviews) due to customer dissatisfaction with various aspects of the service.
Zalora PH Features and Benefits
Features
30-Day Return Policy
Allows returns, exchanges, refunds, or replacements within 30 days for items in original condition with tags, providing a hassle-free and customer-friendly experience.
User-Friendly Interface
Well laid out and intuitive, guiding customers step by step through the shopping process.
Multiple Payment Options
Secure choices including Cash on Delivery (COD), credit/debit cards, PayPal, bank transfer, and buy now pay later via Atome.
Order Tracking
Provides tracking number and SMS notifications to follow order status easily.
Free Delivery
Available for orders over minimum basket size (e.g., P995), with unlimited free shipping for VIP members and no minimum in some cases.
Customer Support
Accessible via phone, email, and live chat for immediate assistance and resolving concerns.
ZALORA VIP Program
Offers unlimited free shipping for 365 days, priority access to sales, 3% cashback, exclusive rewards, and full rebate on P500 annual fee.
Extensive Product Range
Vast selection of fashion, lifestyle, clothing, shoes, bags, beauty, and tech from international brands like Nike and local brands.
No Monthly Subscription Fee
Shoppers pay only for products purchased, with no ongoing fees.
Sales and Promotions
Frequent discounts and promotions for competitive and reduced pricing.
Authentic Products
All items are genuine, sourced directly from reputable suppliers.
Nationwide Delivery
Reliable shipping across the Philippines, often free when criteria are met.